resetting kontakts preset lists

apricotandpearjam

hi all. ive just updated a few projectsam libraries and the only individual instrument snapshots are listed alongside the new 'all-in-one' patch.

ive deleted these so i can reduce the size of my list but they still show up each time i load kontakt.

do i have to do a re-scan or delete a prefs file or something for it to not show the deleted snapshots?

thanks!

Jeremy_NI

Where / how did you delete them? Could you post screenshots to illustrate your issue?

apricotandpearjam

when projectsam released an 'all-in-one' version of symphobia there was no need for the original snapshots any more because they related to the old interface/patches.

so i deleted them manually from the folder which contains the symphobia library but kontakt hasn't 'updated' the deleted snapshots and still shows them in the list.

does that make sense?

Jeremy_NI

@apricotandpearjam You should get in touch with Projectsam and see if they can provide an older version.

apricotandpearjam

sorry i’m not making myself clear.

the issue is not that i want to downgrade my version.

it’s that kontakt7 doesn’t update the snapshot list when they’ve been moved / re-organised or deleted from the finder / folder system.

does that make sense?

TORLEY

@apricotandpearjam I'm having the same issue as you.

I also deleted up local duplicates, but rescan isn't tidying things up.

Like this:

I have done right-click and Show in Finder on BOTH of each duplicate. It only finds one, because the other has been deleted locally, but Kontakt isn't recognizing that.

Only when I load one that's missing does it show an error:

It's clearly not there anymore! So why isn't Kontakt updating?

Also had another issue where I SAVED new snapshots, but those aren't appearing either.

@Jeremy_NI Is there a bug where Kontakt 7 isn't rescanning as expected? That appears to be the broader issue.

https://community.native-instruments.com/discussion/7905/how-to-rescan-reset-the-kontakt-7-factory-database-to-remove-duplicate-presets

apricotandpearjam

i’m not glad you’re having an issue but it’s good to know it’s not just me.

definitely seems like a bug.

Jeremy_NI

@apricotandpearjam @TORLEY Please get in touch with our Kontakt specialists here: http://bit.ly/NIsupport_kontakt

TORLEY

@Jeremy_NI I can, but see the warning that support is backlogged, and wanted to share openly in case there’s other users reporting this bug.

Can you confirm this is a known issue?

apricotandpearjam

@TORLEY im part of the beta testing team for kontakt so i’ll share it internally. i just wanted to check on the community forums to see if it wasnt just me doing something wrong.

TORLEY

@apricotandpearjam Thanks I appreciate you surfacing it and making Kontakt better. I've tried to look for other ways to workaround this but haven't found a clear answer.

It'd be nice to cleanup!

Have you noticed other oddities too? The Kontakt 7 browser is a big improvement on the whole, but there are still some things that are ambiguous like:

• Best practices for sorting our custom libraries (the ones that require full Kontakt not just player
• "All Banks" dropdown is too horizontally narrow and cuts off a lot of names.
• Not sure how to use the new browser view to load instruments into a multitimbral setup