Battery 4 is DEMO mode only

pistacchio

Hi,

I upgraded to Native Access 2. Everything is fine and the interface is much smoother BUT Battery 4 appears to be DEMO mode only (I have Komplete 13 Ultimate, so I actually own Battery 4).

I have already uninstalled / reinstalled it and the problem is not solved. Any help?

Jeremy_NI

Hey @pistacchio After quickly checking your account, I see that one of your Komplete upgrades required a Komplete Select licence that is not there anymore. That could be the reason. The best would be to contact our registration support agents so you can sort it out: https://bit.ly/NIsupport_RA

dschiller

Which operating system you use ? Can you try downloading the Installer from here https://www.native-instruments.com/de/products/komplete/drums/battery-4/downloads/ ? Enter your Email address and click Get Download Link and use the download link in the email you will get. Install Battery with the downloaded installer. Then start Battery directly without any DAW and if it is in Demo Mode click on Activate, which should open Native Access and activate it.

Jeremy_NI

Hey @pistacchio After quickly checking your account, I see that one of your Komplete upgrades required a Komplete Select licence that is not there anymore. That could be the reason. The best would be to contact our registration support agents so you can sort it out: https://bit.ly/NIsupport_RA

pistacchio

Hi @Jeremy_NI , thank you very much for you support. I'll contact you colleagues right away.