Where is my ozone 10 serial number?

Toolmeezy

I just purchased the Komplete 14 UCE and then realised there is no serial number so I can't get the crossgrade to the advanced like I was planning. Is there any way to fix this?

Jeremy_NI

Hey @Toolmeezy This article explains it all: How Can I Upgrade KOMPLETE 14's Ozone 10 Standard to Advanced?

Jeremy_NI

Hey @Toolmeezy This article explains it all: How Can I Upgrade KOMPLETE 14's Ozone 10 Standard to Advanced?

Toolmeezy

But it doesn't give me the option to cross grade because they say o need a valid versiob

Jeremy_NI

So you mean another crossgrade than Ozone 10 Standard to Advanced? You said "I just purchased the Komplete 14 UCE and then realised there is no serial number so I can't get the crossgrade to the advanced like I was planning" and I gave you a link to an article on how to do that upgrade. I'm a bit confused.

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Toolmeezy

@Reefius understands my question. This is what I get when I try to purchase this.

Toolmeezy

Just in case it can be debated if I bought the UCE

So what is the solution?

Jeremy_NI

@Toolmeezy @Reefius Oh thanks for clarifying, I didn't get that this was not working on our side. My apologies! I got in touch with the team. It's a known issue and will be fixed. In the meantime you can simply ignore this message and purchase the crossgrade, it will work.

Toolmeezy

@JeremyCorbett does this also apply for the crossgrade of the Music Production Suite 5 Universal Edition? as in I get the neutron 4 etc. for the cross-grade price?

Jeremy_NI

https://community.native-instruments.com/discussion/comment/41524#Comment_41524

The only crossgrade valid from NI is this one. For other Izotope offers you'll have to check with them.

Toolmeezy

@Jeremy_NI What about this one is the question. cause it essentially says the same thing the first one says.

Jeremy_NI

@Toolmeezy Sorry, I was not aware of this one. Yes, it's the same.