Kontakt side browser re-ordering resets other apps to stock form

etudes
etudes LA, CAMember Posts: 3 Sine

Ever since I got an M1 MacBook Pro, Kontakt 6 and now Kontakt 7 have exhibited two bugs when re-ordering certain libraries in the side browser.

1 – Whenever I reorder these problem libraries (e.g. Jade Ethnic Orchestra, SonoKinetic Modal Runs, Symphobia 4 Pandora, etc.), then quit Kontakt, it causes nearly all of the apps on my computer to reset to their stock form, losing their settings and license keys and showing pop-ups that you only see when you first open the apps. (Until I restart my computer).

2 – Those specific libraries that trigger this problem also do not maintain their custom order I set the next time I open Kontakt. They snap back to their old location.

Specs: M1 Max MacBook Pro, macOS Monterey 12.6.1, latest versions of Kontakt 6 and Kontakt 7

Has anyone else ever seen this behavior?

Answers

  • Jeremy_NI
    Jeremy_NI BerlinCustomer Care Posts: 3,710 mod

    Is it happening in Kontakt in standalone? In a DAW? Both? Which DAW is it?

    Can you clarify this part? "it causes nearly all of the apps on my computer to reset to their stock form, losing their settings and license keys and showing pop-ups that you only see when you first open the apps." CAn you post a screenshot of these pop ups?

    Does Kontakt 6, Kontakt 7 and your DAW all have Full Disk Access: How to Enable Full Disk Access on macOS

  • etudes
    etudes LA, CAMember Posts: 3 Sine
    edited November 2022

    The problem is triggered by both the Kontakt plug-in in a DAW (tested in Logic Pro X) as well as the standalone app. Both Kontakt 6 and 7.

    I can confirm both Kontakt 6 and 7 have Full Disk Access in system preferences.

    Here is a video showing the problem, with a couple examples of apps that get "reset" to stock form, before and after re-ordering one of the problem libraries in Kontakt.


  • Jeremy_NI
    Jeremy_NI BerlinCustomer Care Posts: 3,710 mod

    @etudes Ok, I see now. That's pretty weird. These apps have nothing to do with NI. I suspect there is something going on on your Mac. It looks like your user preferences get deleted. Do you have some kind of property list cleaner, like Clean My Mac or something similar?

  • etudes
    etudes LA, CAMember Posts: 3 Sine

    No, I don't have any app like Clean My Mac. This is a problem that is rooted in Kontakt, not something else on my computer. Kontakt is the only thing that triggers it. It's always convenient for companies to point fingers at something else as the problem. I'd appreciate if that didn't happen here. This is something that needs to be investigated and fixed by Native Instruments.

    I tried this on another computer (my boss's) and experienced the same exact behavior.

  • Jeremy_NI
    Jeremy_NI BerlinCustomer Care Posts: 3,710 mod

    I do not point fingers, it's just that this kind of issues was never reported. However I'll contact you by email so that our Kontakt specialists take a look in your system.

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