Account Problem

MarcoTantau
MarcoTantau Member Posts: 2 Newcomer
edited October 2022 in Native Access

hi i have a quite complicated problem regarding the NI account which i have active traktor scratch pro licenses. The email used in this account has been disabled due to inactivity, and I can no longer reset my NI account password. In the Native Acces application on the PC it is still open, and I can see my codes and any Update to be done, but to move the license I need to access the old account, which after hours of research and attempts seems impossible, how could I do? could you somehow cancel these licenses in order to use the leaflet in the product box and reinstall the programs? I don't really know how to do it ... for information the email of the old NI account would be #####@yahoo.com with my current name as in this account: Marco Tantau. if you need photos or investigations, I am happy to provide what you need. I await an answer thanks in advance.

Best Answer

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 8,852 mod
    edited October 2022 Answer ✓

    Hey @MarcoTantau You can get in touch with my colleagues here, as your issue requires private data: https://bit.ly/NIsupport_RA

    I'll edit your post to remove your email address, you shouldn't put this in a public space.

Answers

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 8,852 mod
    edited October 2022 Answer ✓

    Hey @MarcoTantau You can get in touch with my colleagues here, as your issue requires private data: https://bit.ly/NIsupport_RA

    I'll edit your post to remove your email address, you shouldn't put this in a public space.

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