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Pro Plus shown as inactive

danieden
danieden Member Posts: 2 Noise
edited August 2022 in Traktor Software & Hardware

I have also downloaded thru NATIVE ACCES and istalled Traktor Pro Plus, registered the Serial on Native access but it still shows inactive???? please can u help. provide solution if not this upgrade is unusable and the trial period will lapse before I can even use it. Please HELP

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Best Answer

  • Kaiwan_NI
    Kaiwan_NI Administrator Posts: 1,855 admin
    Answer ✓

    Hi @danieden I see you've been in touch with our support team already. Is Pro Plus active now that you've upgraded to the latest version (3.6)?

Answers

  • Kaiwan_NI
    Kaiwan_NI Administrator Posts: 1,855 admin
    Answer ✓

    Hi @danieden I see you've been in touch with our support team already. Is Pro Plus active now that you've upgraded to the latest version (3.6)?

  • Monty
    Monty Member Posts: 3 Noise

    I have the same issue. Just purchased annual subscription for Pro Plus, have updated to 3.6.1 when I check my subscription online it shows as Active (it showed as "expiring" but I clicked re-activate and is now showing the correct date for Sept 1st 2023) but within Traktor>Settings Traktor Pro Plus is showing as "inactive."

    Any ideas @Kaiwan_NI ?

  • Kaiwan_NI
    Kaiwan_NI Administrator Posts: 1,855 admin

    Hi @Monty sorry I just saw your message. For account-related issues, our support team will need to have a closer look. You'll hear back from us by email soon.

  • jwensil
    jwensil Member Posts: 1 Noise

    Was there a resolution to this? I am having the same issue.

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