"Activating Products" message at startup of Native Access
Hi All,
I just installed Native Access and all my products on a my PC, clean install. I have two outstanding issues..
1) I can't seem to be able to update "Controller Editor" to the latest version 2.7.4. The download fails when I click the update button... so I only have version 2.6.2.
2) When I start Native Access 2.4.0, I get a message "Activating products" that stays on the screen for 30-40 secs, then I get "Loading Products" for an additional 15 secs, then I get into my library.
My machine is: AMD Threadripper 3970x with 64Gb RAM, RTX 3090.. on Windows 11 (22000.918)... and I have 1 GB/s internet connection.
Thanks,
Todd
Best Answer
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There was a temporary issue with the distribution of Controller Editor. CE 2.7.4 should not show anymore.
@Todd Manus Unfortunately, long starting is normal. The Native Access team is working on it.
@danieden Apart from this Controller Editor issue, do you have other issues with Native Access ?
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Answers
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Hi Todd,
got the same problem with the failed controller editor update. It’s not possible to update. Always says that the download server is not reachable, but a other update works fine. Maybe a update bug.
cheers
Andy
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Thanks for the confirmation. Do you also have the other issue? The long start up for Native Access 2.4.0.
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Please advice same issue cannot install latest version if Editor, get same unable to reach server error message
please can u reply, thanks D
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There was a temporary issue with the distribution of Controller Editor. CE 2.7.4 should not show anymore.
@Todd Manus Unfortunately, long starting is normal. The Native Access team is working on it.
@danieden Apart from this Controller Editor issue, do you have other issues with Native Access ?
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I have the same problem. I just bought Komplete 14 and started to download and install content. At first it was a smooth ride. Now when I start Native Acess it takes forever, or at least 15 - 20 minutes. And when it´s started i get the message. Oops... Looks like nothing comes up for. And I cant see any of my Instruments. I am getting frustrated. I tried to reinstall Native Access but it didnt help :(
It all began when some downloads/installations started to fail. I dont know why they failed, NA wouldnt tell. I have plenty of diskspace so I dont think that is the problem. I have about 2tb of free space.
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Latest 3.0.1 is slow for all users, and for your content try this:
https://community.native-instruments.com/discussion/comment/23762/#Comment_23762
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Hey there, there was an issue yesterday and today with Native Access, it's probably the source of the issue: A note about Native Access downtime (21.11.2022)
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