After I upgraded Native Access, it shows that all my咁好啦 products that existed in my HD were not installed!!, It shows zero products in the "INSTALLED" tab
I have tried restarting and reopening my DAW/Kontakt 8, and all my installed products are working fine. Why on earth does Native Access in the "Installed" tab shows "Nothing"??
Sounds as if some files got moved or deleted, are you using any cleaner programs else sounds as some mishap. ?
Rather than trying to try to fix this yourself possibly resulting in further issues then I would recommend contacting N.I. Support and ask them to help fix the mess , use the bot Riff to open a ticket , tell Riff that the suggestions do not help and that you want to open a ticket and have human support assistance.
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Hello,
you could maybe try to click on "support" then "add product content", at least give it a try but i fear this will not work, as @PoorFellow already pointed out there seems some files missing or some entry somewherer.
Hey thanks @PoorFellow @Uwe303 for the reply, I did opened a ticket to the bot Riff and a week gone by and I have received zero answers, the strange thing is that all my Kontakt libraries were stored on the same external drive ever since, then one day my system crashed, so I reinstalled and upgraded to os sequoia, and installed everything from scratch because I didn’t use the Time Machine, I can properly install Kontakt and some of the essential libraries that I need but not all because it takes too much time, until recently I want to add some more libraries by opening Native Access and this happened. I do have the “Clean my Mac” app installed, but it was there before too, so I don’t think this Cleaner thing is causing
