product page wont open

dicksstudios

i'm trying to purchase a product but the page won't open

Blindeddie

Would help to know which product!!!

dicksstudios

the whole product page it seems to want to open then just opens a blank white page and when i try to purchase the vintage guitar it wont let me it will open community and support but not products page

PK The DJ

It's a known issue for some users. There's a thread about it.

https://community.native-instruments.com/discussion/comment/26787

Are you using a Mac by any chance?

Jeremy_NI

@dicksstudios There seems to be a little bug on our end affecting a limited number of users, you need to contact my colleagues here, they will change a couple of settings in your account to work around it: https://bit.ly/NISupport_OP

You can follow the thread here as I will close this one to avoid redundancy:

NI Products page crashes