Traktor pro 4 license disappeared after windows reinstall (ticket 854096)

Damir

Hello,

I recently bought a brand new Traktor Kontrol X1 MK3. I successfully registered the controller in Native Access and downloaded Traktor Pro 4.

However, due to system issues, I had to reinstall Windows. After reinstalling Windows and logging back into Native Access, my Traktor Pro 4 license and the X1 MK3 controller completely disappeared from my Library, and they are not showing up on the official website account either.

I created a support ticket a week ago, but I haven't received a human response yet.

My Ticket Number: 854096

Could a moderator please look into this and help escalate my case to the support team? I really want to start using my new hardware. Thank you!

Vocalpoint

Reinstalling Windows has nothing to do with your NI licensing. And licenses do not simply disappear from your NI account - unless you are logging into an NI account that does not contain said licenses.

Do remember - anyone can have multiple NI accounts - each with unique credentials and each with a unique config.

First step is to check your master NI Account - using the same specific username/password used to login two weeks ago. If you do not see your licenses - BUT clearly used them two week ago on your old Windows build - this account is not the one with your licenses.

You need to figure out which account is "THE" account and login to it online AND use those same credentials for Native Access.

Your NI account and Native Access login are mirrors. They must use the identical username/password combo.

VP