Is there any way to contact NI support besides support ticket?

Question

I purchased the upgrade to Komplete 26 Collector's Edition from the NI website, but I can't activate it due to an activation error. I suspect the issue is related to my account rather than my computer.

I’ve tried all the troubleshooting steps listed on the support pages and suggested by the chatbot, the bot then created a support ticket, but I haven't received a response in several days.

I’m wondering if there’s any other way to contact support besides endlessly waiting for a reply to the ticket?

Thanks in advance to anyone who can offer some advice.

Jeremy_NI · Answer

https://community.native-instruments.com/discussion/comment/266952#Comment_266952

Sorry to get back late, I was out of office for a couple of days. I found your request and pinged my colleagues, someone should get back to you as soon as possible.

PoorFellow · Answer

https://community.native-instruments.com/discussion/comment/266952#Comment_266952

Alas then Jeremy_NI so far has not been seen here today and I have no information with respect to if he will be in today or not.  However he has been notified…

.

opensimato · Answer

I use the same email address here on the forum and for my NI account, I also pasted this same address to Riff when creating the ticket.

After I received an email with a link to check the ticket status, but when I click it, the inmusicbrands site prompts me to log in — yet the login button doesn't work. As a result, I’m stuck on the login page, creating an account on the inmusicbrands site didn't help either — I still can't get past the login screen.

Here is info from my email:   Thank you for contacting Native Instruments support. As discussed, I've created a support ticket with reference #828774.

You can view and track your case via our online portal: …./inmusicsupport.freshdesk.com/helpdesk/tickets/828774

Sincerely,

Riff

inMusic Support