I’ve been given a credit memo from NI. I now need to redeem it quite urgently & have raised a ticket but from experience, NI take weeks to reply. Can we contact them another way?
If it's urgent and you've not had a response in a few days it's probably worth tagging Jeremy_NI here in the forums to see if he can take a look for you.
@Amy Balcomb Where did you raise a ticket? I could find one related one from May. There, a colleague of mine gave you a gift cadr/voucher, you should only have to enter the voucher you were given when you order. Or something is not working?
In the meantime, a few things happened, NI was bought by inMusic and the whole support was migrated, this is where to get in touch now: https://support.native-instruments.com/support/home
You mentioend having raised a ticket but I can't find anything in the new system, do you have a request number so we can check?
