Have tried cleaning the component.
You can get in touch with our support here: https://support.native-instruments.com/support/home
Thought I'd ask the Community first. Also I didn't get an email notification for your response. I suppose I'll have to raise a ticket for that as well
Not getting email alerts for thus post and have raised a Ticket with Ni which wss picked up by InMusic who have advised me to open a Ticket with NI.
Support loops and repeats are so frustrating. Have worked in tech support myself for about 3 decades and it's something I've managed to avoid.
I just need the part number and where to buy. There has to be a stock of them somewhere!!
I don't know why, but sadly NI does not publicly release these information, though might be able to via ticket. Had the same issue with the pods on my X1. They are still working, but I wanted to know the version from the new batch. 🦗 Best bet is to open the unit up and either see or measure what they used.
@Mister Hayman We didn't change anything to forum email notifications. Please check your inbox filters and notification preferences in the forum.
Regarding your support request, I've escalated it, we're still migrating systems and we still have some adjusments to make. Our apologies for the inconvenience, someone should get back to you soon.
