Access to the browser using Kontrol 61 MK3

Question

Hello there

I just acquired the 61 MK3 and followed the installation process as described in the tutorial. Apparently with success. However, I cannot get access to the browser section (the button is not highlighted) and cannot see the various KONTAKT instruments on the screen. See image below.

Is it because I am using MASCHINE in parrallel (which of course do the job with its own browser section) or is there any other issue to address ?

Thank you in advance for your help 😉.

Cheers

Jean-Michel

PoorFellow · Answer

https://community.native-instruments.com/discussion/comment/264753#Comment_264753

Yes, most all the existing links that people have was invalidated when the support system was updated last night  ( CC : @timrae_NI )   , I think that this is the new link to N.I. Support .

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donmaddonald · Answer

https://community.native-instruments.com/discussion/comment/264750#Comment_264750

I don't have nothing to add in the conversation, I just wanted to say, well done with the S-series! Great device!

Backgammon · Answer

Appreciate your feedback.

Is the "official form" for customer support needs a connection to the inMusic network ?