Kontakt malfunction

Franck6529

Hello,

I own a full Kontakt 6 license purchased in September 2022 and registered to the associated account.

The following products are correctly displayed in my Native Instruments account:

KONTAKT

Kontakt 7 Bundle Update

Kontakt Factory Library for KONTAKT

However, on my new Mac running macOS Tahoe, both Kontakt 7 and Kontakt 8 open only in "KONTAKT Player" mode.

Third-party Kontakt-based instruments, including Kompa Synth by Jay Dauph, display the message:

"FULL KONTAKT REQUIRED"

and produce no sound.

I have already opened four support tickets and followed all the automated troubleshooting procedures suggested (logging into the correct account, reinstalling the software, verifying licenses, checking Native Access, confirming macOS compatibility, etc.), without any success.

The screenshots clearly show that the Kontakt license is present in my account, yet Kontakt 7 and Kontakt 8 still launch only in Player mode.

As a result, libraries that require the full version of Kontakt can no longer be used.

I would greatly appreciate your assistance in resolving this issue.

Thank you in advance for your help.

Kind regards,

Vocalpoint

How do you know that these are in Player mode?

And unless you purchased Kontakt 8 and see it specifically it listed as Registered in your account - Player is what you will see.

Kontakt 7 should be Full. However if K7 AND K8 are both installed at the same time - you might see that Komba Synth open in K8 Player as a default.

You did not specify “how” you are running Kontakt but over here when I had K7 Full AND K8 Full installed and tried to load a Kontakt library with Komplete Kontrol - it always defaults to Kontakt 8

Screencaps of the actual Kontakt interfaces would help troubleshooting here on the forum.

VP