nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

TRAKTOR- S4MK3 CONTROLLER

Pizel

Dear Native Instruments Support Team,

I am writing regarding my support ticket #4873513 associated with the email address REMOVED

Previously, I was in contact with Matthias regarding an issue with my Traktor Kontrol S4 MK3. Unfortunately, I have not received any further replies or updates, despite sending several follow-up emails.

The problem concerns both tempo/pitch faders on my S4 MK3. They are causing BPM jumps and unstable tempo adjustments, making the controller difficult to use during performances.

I have already taken the controller to a local technician who attempted to clean the faders using specialized electronic cleaning products. Unfortunately, the problem remains exactly the same, and it appears that the faders may require replacement or professional servicing.

At this point, I would like to know how I can proceed. I am willing to send the controller to your authorized service center in Germany or any other official repair facility recommended by Native Instruments. My goal is simply to have the controller professionally repaired and restored to full working condition.

Could you please provide guidance on the next steps, repair procedure, shipping instructions, and an estimated repair cost if possible?

I would greatly appreciate a response, as I have been trying to resolve this issue for quite some time and would like to get my S4 MK3 working like new again.

Thank you for your time and assistance.

Kind regards,

Pizel

Email: REMOVED
Ticket Number: 4873513

Find more posts tagged with

S4 MK3

Accepted answers

All comments

Pizel

@Jeremy_NI @Kaiwan_NI

PoorFellow

Kaiwan_NI is now handling Discord and Jeremy_NI is handling the forum….

unknown

This content has been removed.

Jeremy_NI

Hey @Pizel Sorry to hear about your bad experience. We've reached out to our Hardware Service team and escalated your case, my colleagues should get back to you as soon as possible. Our apologies for the inconvenience.

unknown

This content has been removed.

Pizel

@Jeremy_NI Thank you very much for your reply and for escalating my case to the Hardware Service team. I really appreciate your help.

I will be waiting for their email and further instructions so that I can safely send my S4 MK3 for repair through the official Native Instruments service process.

As a professional DJ, this controller is an essential part of my work, so I am hoping to have it repaired as soon as possible. My main concern has been the lack of communication, as I wasn't sure how to proceed after my previous conversations with the support team and the long period without any updates.

To be honest, I was becoming quite disappointed because I have been trying for a long time to resolve this issue and find a solution for the faulty pitch faders. At this point, I simply want to get the controller repaired properly and restored to perfect working condition.

Thank you again for your assistance and for helping move this case forward. I look forward to hearing from the Hardware Service team soon.

Best regards

Pizel

Hi @Jeremy_NI

I'm sorry to ask for help here again, but I'm getting a little worried.

I shipped my Traktor Kontrol S4 MK3 to your service center on June 10th, and since then I haven't received any email confirming that it was received or providing any updates about the repair.

Could you please check if my controller has arrived safely and let me know the current status of the repair? Has it been inspected yet, and will it be repaired?

As a professional DJ, this controller is very important for my work, so naturally I'm concerned after not receiving any communication for this long.

I completely understand that repairs can take time, but I would really appreciate any update regarding its status. Even a simple confirmation that you have received it and that it is in the repair queue would give me peace of mind.

Thank you very much for your time and assistance. I really appreciate your help and look forward to your reply.

Jeremy_NI

https://community.native-instruments.com/discussion/comment/264319#Comment_264319

No need to be sorry. Someone should get back to you as soon as possible. Sorry again for the extra wait and lack of communication.

Quick links

Unanswered questions