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need my registered products on my new pc

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This discussion was created from comments split from: Help I cant change my email.

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denny brinkley

need my registered products on my new pc

PoorFellow

https://community.native-instruments.com/discussion/comment/262446#Comment_262446

Please describe the problem properly and include all relevant details including exact OS version !

Most basically then check here what is on your account and be sure that you are logged into the correct account. Then be sure to be logged into the same correct account using latest version of Native Access for your OS

Jeremy_NI

https://community.native-instruments.com/discussion/comment/262446#Comment_262446

Please give us more details, we can't help you if we don't know what's happening exactly. What's your OS, what are the missing products, etc…

PoorFellow

P.S.

If you lost access to your old email address then check this article "I Have No Access to My User Account" .

Please notice that when/if you contact NI support then you will receive an AI auto-response and it is important that you answer this response to let NI know that you still need their assistance. This is also valid in general , if you have a support ticket with NI then always respond to their emails as long as that you still need help , else the ticket will close.

Jeremy_NI

And in case your issue makes it difficult with our regular support contact option, you can use the log-in typeform: https://support.native-instruments.com/hc/en-us/articles/360000427858-Account-Login-Password-Support-WIZARD

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