Native Access opens and after loading products the program disappears.

thomas0906

Hi
I am in trouble with Native Access. The program is closed shortly after starting.
I opened a ticket to NI, but no human seems to help me. I did all the stuff the bot forced me to do, spent hours of time, but no result.
I sent them a video an log files of NA and NTK Daemon.
I got no response to the files.
Because I have spent 600 Euros fr Komplete, I would prefer to update and install all the stuff if it is lost from the computer. For now Komplete is running well on the computer, but no update possible.
Native Access is the only software not working on my computer.
What can I do, where can I get help for debugging the problem?

Thomas

PoorFellow

https://community.native-instruments.com/discussion/50727/native-access-opens-and-after-loading-products-the-program-disappears

What can I do, where can I get help for debugging the problem?

You have done the right thing posting here other than you should have made the thread a Question not a discussion , but I have fixed that.

Please notice that when you contact NI support then you will receive an AI auto-response and it is important that you answer this response to let NI know that you still need their assistance. This is also valid in general , if you have a support ticket with NI then always respond to their emails as long as that you still need help , else the ticket will close.

Other than that then I will ask : @Jeremy_NI could you kindly please check that things are progressing here as should ?

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