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Old email got hacked. No reply from the support team yet

jamesFrankel

my old email got hacked and I need to change my Native accounts email. I’ve contacted support, but no reply since 3 weeks.

The form was also confusing. It said “email associated with your NI account. We need it to reach out to you.” Is that the old email then? But they can’t reach me with that one since my account got hacked! Or is it the new email after all?

Please help. I need my email changed as soon as possible.

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Jeremy_NI

@jamesFrankel I found your most recent support request and escalated it. We will follow up. It seems your previous attempt to get in touch got an automatic reply but it was sent to the email address you don't have access to anymore. Our sincere epolgies for the delay.

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mykejb

If you've heard nothing after three weeks it might be they're replying to the old email. @Jeremy_NI is this something you could take a look at please?

Jeremy_NI

jamesFrankel

@Jeremy_NI Thank you very much! The email was updated now, it seems! Thank you for escalating the issue!

@mykejb Thank you very much for your help!

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