Refund for 360plus

Question

Hi, i was hoping someone could reach out for help with a refund or clarification for what i was charged for when i re-subbed to 360plus? I hit reactivate and changed my subscription, but when i just looked at my credit statement and it said that i was charged for a full year. When I changed my plan to monthly it gave me a discount for the year so now i don't know what Ive paid for.. am i going to be charged twice now? Will i receive a discount and a refund? i would really appreciate someone reaching out to me so that i can get this sorted.

Jeremy_NI · Answer

@jstelly Not sure what happened here but unfortunately I don't have access to the necessary tools, please get in touch with my colleagues here: https://support.native-instruments.com/hc/en-us/requests/new They will be able to answer your questions and fix the issue if there is one.

PoorFellow · Answer

i would really appreciate someone reaching out to me so that i can get this sorted.

@Jeremy_NI  , sounds as this needs your comment.