How to get (real) support?

hrpt

Can anyone tell me how to get real support from a real human?
I have 59 products in Native Access that cannot be updated.

Some products (effects, for instance) can be updated, and I can install new products. But expansions and stuff related to Reaktor cannot be updated. Kontakt cannot be updated, either.

I have followed the steps in every relevant FAQ, that I could find - and followed all the proposals from the chatbot. Nothing has worked so far.

I even went through the chatbot to submit a support ticket, but never received a confirmation email with a ticket number.

I have spent many hours getting nowhere.

I need help from a human employee from NI. How do I get that?

mykejb

What do you mean by "cannot be updated"? Are the updates not showing in Native Access or do the updates show and fail when you try to install them?

If they don't show up check that you're on the latest version of Native Access which is 3.22

If they show up and don't install check that NTKDaemon has full disk access is the usual recommendation from support. If that has full disk access can you let us know exactly what error messages you get please?