Changing E-mail adress

I'm trying to change my e-mail adress because I changed provider. Works simpel enough with all competitors of your company, but of course Native Instruments has to create the exception to the normal.

I tried the chatbot, it asks me for the old and the new e-mail addres which I supplied of course, but that says I have to fill in a form, while I don't see a form.

Then it asks me for a screenshot. If I skip this nothing happens.

Typical for the IT team at Native Instruments, I guess, good at taking money (over 2 K in Euro).

Your products are great, your service is below all standards.

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Accepted answers

mykejb

The chatbot can be a bit annoying. You can bypass it to create a support request from this page - https://support.native-instruments.com/hc/en-us/requests/new. Explain the problem, give both email addresses and they should be able to sort it out for you.

Bear in mind that NI support doesn't work at the weekend so you're very unlikely to get a response before Monday. If you've not heard anything by Tuesday let us know and we can poke someone to check it's progressing.

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mykejb

Artisan mad as hell

If you ask the chatbot:

I want to change my email address from

old@address.com to

new@address.com it creates a ticket number and sends you an email with the following tekst:

Hi,

Thank you for reaching out.

Just a quick note to remind you that due to Cyber Season, our reply times can take a little longer than usual.

Unfortunately, it's not possible to update the email address on your account. You can however create a new account and transfer your products from your old account into the new one. You can create a new account here: Create a free account.

That to me is a reason to stop updating, upgrading, buying, using or selling this product…this is so bad, no words to describe it, for instance PluginBoutique is also a quit popular site. You know them. I couldn"t change my email online. One mail. A friendly reply, done.

Get your F-ing act together. Im going to try to create a new account……if things fail I wil point my car to the east and drive to Berlin and get an AirBnB there for three months to visit you every day. This is not a threat, I don't do threats.

mykejb

Ok, so that sounds kind of dumb I have to admit. @Jeremy_NI do customers really have to create a new account and transfer products just to change an email address ?

Artisan mad as hell

To add insult to injury although I own Komplete Kontrol CE 15 my order list now somehow only shows some iZotope products I bought via PluginBoutique and iZotope. Allthough Native Access seems to know I own CE and just updated 78 instrumments and packages.

Artisan mad as hell

Yeps Mykeyb. I admit Native Instruments is a tad lacking in the customer satisfaction department. I'm in about 2 grand and now I can only see this in my product list

Capture 3.PNG

And when I try to upgrade Absyth I cant I have to pay 199 Euro. Allthough I own Absyth since 6 years.

Nice!

PoorFellow

https://community.native-instruments.com/discussion/comment/254696#Comment_254696

To add insult to injury although I own Komplete Kontrol CE 15 my order list now somehow only shows some iZotope products I bought via PluginBoutique and iZotope.

Please also politely address this when in touch with NI support so they can guide you and fix the problems.

NI is still in some sort of end transition phase with respect to the merging of NI and iZotope accounts so there could occur an issue here or there that needs ironing out…

Artisan mad as hell

I thought that as well. Strange fact:

They sent me my latest order code to my new email….address….and averything works fine. But I guess since I was a client at iZotope and at Native Instruments (of course dumb of me not to clock in 2021 that they would merge in 2025 😂) I got the royal pain in the nether parts treatment. Coming from netherlands that figures right.

To use the words of the late miss Good "Im not mad at you dude."

Jeremy_NI

@Artisan mad as hell Someone should get back to you soon, sorry for the wait.

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