How do i get a response from NI support after using the support wizard?

beta313
beta313 Member Posts: 3 Sine
edited July 28 in Maschine

i’ve put in a support request for a maschine midi issue (unable to record midi notes in studio one v5 from maschine hardware) via the support wizard, received an email on how to use the NI support tool, returned support tool zip file as requested per email, and no response for weeks. i put in another support ticket just in case the original got lost and still no response…..

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  • Monochrome
    Monochrome GermanyMember Posts: 266 Saw

    You can check the status of your support ticket by clicking the link to the corresponding ticket inside the email that you initially received.

  • beta313
    beta313 Member Posts: 3 Sine

    The only link in the email sent was the one to download the support tool.

  • Nico_NI
    Nico_NI BerlinAdministrator Posts: 967 admin
    edited July 28

    Hey @beta313, would you have a ticket number to share with us? I can take a look and ping colleagues from support.

  • beta313
    beta313 Member Posts: 3 Sine

    i believe this is it 3395394 

  • Nico_NI
    Nico_NI BerlinAdministrator Posts: 967 admin
    Answer ✓

    It looks like our support answered you on the 19th and several times after seeing you were not receiving the reply. Let me jump in your DM to sort things out!

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