Waiting for repairs

Hello, I am trying to find some answers, but can't find them anywhere. I live in Australia and have sent my Maschine Plus for repairs after discussing with NI and establishing it needed repairing. My Maschine Plus was attempted delivery on Sat 3rd and was no accepted, so it is now just sitting at Deutsche Post. I have emailed both NI and Let Me Repair, but have received no response. I understand there has been holidays over there? Can anyone please tell me when they will be back, and what I should do about my Maschine Plus? I have no way of contacting Deutsche Post from where I live.

Thank you for your help. I am very anxious

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mykejb

Support don't work over the weekends so you won't get a response until at least Monday. If you're already in contact with then via a ticket and you've not heard anything back by later on Monday I'd suggest posting the ticket number here and tagging Jeremy_NI so he can take a look for you. If you've not got an active support ticket you can create one here - https://bit.ly/NI_Support_All

PK The DJ

You might want to read through what happened in May last year to another customer HERE

PoorFellow

@Jeremy_NI , Perhaps you should double check state of things here to make sure that hings will go as smooth as possible…

Jeremy_NI

@GazmWood Sorry to hear about these issues, I've escalated your ticket, someone should get back as soon as possible.

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