A few days ago, I tried to request a license transfer for my Ozone Advanced. The only option I found was using the chatbot on support.izotope.com. Is that the recommended method? The initial part of the chatbot conversation seemed fine - I was asked and I provided my name, serial number, and recipient email. But later, the chatbot asked: * What is your account issue? * Please describe the issue in detail. * Please attach a screenshot related to the issue. This felt odd since I don’t have an account issue. I answered the questions the best I could and completed the chat. I did receive an email receipt with a ticket number afterward, but no follow-up since apart from that. I just want to confirm if this is the correct process? Thanks.

License Transfer via Chatbot – Is This Normal?

A few days ago, I tried to request a license transfer for my Ozone Advanced. The only option I found was using the chatbot on support.izotope.com.

Is that the recommended method?

The initial part of the chatbot conversation seemed fine - I was asked and I provided my name, serial number, and recipient email. But later, the chatbot asked:

What is your account issue?
Please describe the issue in detail.
Please attach a screenshot related to the issue.

This felt odd since I don’t have an account issue. I answered the questions the best I could and completed the chat.

I did receive an email receipt with a ticket number afterward, but no follow-up since apart from that. I just want to confirm if this is the correct process?

Thanks.

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Accepted answers

PoorFellow

https://community.native-instruments.com/discussion/49605/license-transfer-via-chatbot-is-this-normal

Hard to say what is 'normal' at the moment (after the holidays and the sale running until the other day).

But yes, for license transfer that you can not handle yourself via your account interface then you need the help of support.

The chat bot might need a tweak but as long as that you have opened a ticket and made sure that the ticket confirmation that you got did not say that you need to give a response to have the ticket processed further then you should be fine , NI Support should work things out for you…

If it takes longer than end of next week then give NI forum Customer Care (Jeremy_NI) a holler…

Henrik Hjortnaes

Thank you. I don't see any way to handle license transfers via my account interface. A chatbot request seems to be the only way currently. I hope they don't take too long.

All comments

PoorFellow

https://community.native-instruments.com/discussion/49605/license-transfer-via-chatbot-is-this-normal

Hard to say what is 'normal' at the moment (after the holidays and the sale running until the other day).

But yes, for license transfer that you can not handle yourself via your account interface then you need the help of support.

If it takes longer than end of next week then give NI forum Customer Care (Jeremy_NI) a holler…

Henrik Hjortnaes

Thank you. I don't see any way to handle license transfers via my account interface. A chatbot request seems to be the only way currently. I hope they don't take too long.

PoorFellow

https://community.native-instruments.com/discussion/comment/253408#Comment_253408

I don't see any way to handle license transfers via my account interface.

For users that have unified NI account and iZotope account then some of the iZotope products could have appeared on the NI account interface , but I could not say for sure if they would be transferable from that interface anyway. Ref. Account transfers. Also there is a cool down for user made transfers after registration and even if one could transfer iZotope serials from NI account then depending one how NI unified accounts then serial could still be locked for user made transfer for 60 days after unification if NI account considered the unification a transfer in itself…

Henrik Hjortnaes

@PoorFellow, based on your comments, I visited my Native account > License Transfer on the Native website for the first time ever. I see a lot of my products there, if not all of them. The one I'm trying to transfer is Ozone 7 and 8 Advanced. They are both listed as full versions, but not transferable. I have no idea why that is. Is this part to be trusted or could there be a glitch or missing sync between the my iZotope account and my Native account?

PoorFellow

https://community.native-instruments.com/discussion/comment/253425#Comment_253425

Alas then I do not have any more information on that than you do. As I wrote previously then normally then user transfer of things are locked 60 days after a transfer , a period where NI Support is needed for transfers. So that could be a reason, t could also be because that the NI and the iZotope has not yet been fully merged system wise why NI can not have user make a transfer of anything if the iZotope system is not being updated as well. We also know that even while iZotope and NI accounts have been merged then some system/shop functionality will not be implemented before later (expected to happen in 2026) so at the moment then e.g. for some types of upgrades (including when on offer) then people have to contact NI Support.

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