HOLIDAYS12FOR9 Discount not applying correct to 360 Sub

Firstly, I have tried to submit a ticket but the ticket page just refreshes to the support hub page over and over making it impossible to create a ticket. The live chat is equally unhelpful and the best I could do was directly send an e-mail, which could take days for a reply, and also post here. It isnt ideal but there really isnt any other way of getting support.

The holiday season, as per the T&C states 3 months free for the annual subscription. However, when the voucher is applied it shows only 10% not 25%. I signed up anyway as im on the trial for 2 weeks but reluctant to download anything because I signed up for the discounted price as I am on a very tight budget.

I know forums themselves cant directly help with support like this but im sure someone else has had this issue or know of it. If they let me know how it is typically handled that would be great.

Anyway I posted a screenshot of the T&C and my order, nothing on it contains personal information so I think it should be fine.

Thanks in advance.

Discount.jpg

Discount T&C Sub.jpg

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Jeremy_NI

@DisparueStrix I created a ticket for you to speed up the process. My colleagues will get back to you as soon as possible. Unfortunately these emails are not intended for support, the chatbot should have enabled you to submit a request eventually. It seems it didn't work in your case, I've reported it.

IIRC, this subscription already has some free months as standard when subscribing for the first time. The holiday voucher gives an extra free period, the confusion might come from this. My collegaues know better and will give you all the details and

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mykejb

@Jeremy_NI could you take a look at this please?

Littlemanson

Q: Translation inserted by Moderator (translation by DeepL)

I have the same problem. I have the same problem with the voucher. I should be able to use everything free of charge for three months, but I had to register either a credit card or PayPal for it to work, which I did, and now €250 has been debited from my account, which I have been chasing since the 24th. and no one is responding, which is completely unacceptable. I find this really rude and will never buy anything from Native again, because it's not right that you get a voucher, use it, and then money is simply debited from your account. In my opinion, that's theft, and as I said, if no one contacts me in the next two days, I will go to the police and report it. I don't care what they think, but this is not acceptable. anyone come and just steal money from my account. Just because it's a big company doesn't mean they have all the rights here, and then they don't even have proper support that you can turn to, call, or at least have a real person on chat. It's not acceptable.

Community Code of Conduct - Please read before posting: Quote : Our community is currently only available in English. Please be advised that we retain the right to remove any posts in languages other than English.

PoorFellow

@Littlemanson , please keep your posts in English further posting in German by you will be deleted !

Also do NOT cross-post on same topic ! (Ref. your thread here) .

Community Code of Conduct - Please read before posting: Keep It Tidy . Don’t cross-post thes ame thing in multiple topics.

if no one contacts me in the next two days, I will go to the police and report it.

@Jeremy_NI , Littlemanson would like to report something to the police…

Littlemanson , also has a thread here

Vocalpoint

https://community.native-instruments.com/discussion/comment/253122#Comment_253122

"I was supposed to be able to use everything for free for three months, but I had to register either a credit card or PayPal for it to work"

I think you are misunderstanding how this works.

You do not get anything "free" of charge (as in $0.00) for Day 1 through day 90 of the sub - AND then the payment kicks in.

You get 12 months of sub for the price of 9 (if that voucher is the one above).

The "free" part = the cost of the 3 months you received off the sub price.

And yes - in order to actually kick the sub into gear and let you get access to the software - you do need to pay for the sub.

Not exactly sure how you read this but it appears you thought your payments were going to kick on on April 1 or something - that is not how subscriptions work.

Littlemanson

Yes, now that I've read it all again, I've noticed that it says I get three months out of 12 free. But what does that mean? Batteries don't work if I use Spotify or other providers like Netflix or whatever subscription service. If it says I get three months free, then I should get three months free first, and then the subscription fee should be deducted. I shouldn't have to buy 12 months first to get a discount. I find that pretty outrageous. Especially since I received emails saying my battery couldn't be deducted and was therefore deactivated, and then suddenly it's deducted. I don't understand what's going on. Besides, I never used the subscription because I can't use it at all. The device I own isn't a native device, but an Akai. I thought that would also give me free access to Akai plugins, but I don't. Therefore, the battery is useless to me, and I would like my money back. Thank you, that would be very kind. However, if we can't reach an agreement, we'll have to see what we can do.

Littlemanson

For theEspecially since €250 was debited and not some other amount, so I didn't receive a discount.

Littlemanson

And I'm telling you, what's the point of this subscription discount? Surely the idea is to use these three months to try it out, test it, or something similar, to see if it's right for you. I don't think anyone who doesn't already know the program or software gets three months free to test it. I emphasize "test" because usually, the reason for a one, two, or three-month free subscription is so people can see if it's useful for their needs, not so they have to buy nine months just to test for three. That makes absolutely no sense. For me, a trial period means I can try it out first.

Vocalpoint

https://community.native-instruments.com/discussion/comment/253133#Comment_253133

You had all sorts of chances for an actual trial. You get 14 days to try everything out for free. And that is it.

No one is going to give you three months to try something out.

A voucher is used against a purchase that is real money on your credit card.

And the point of the discount? To score a full year worth of access for the price of 9 months. Sounds good to me. This kind of deal is very common.

Kind of amazing how you clearly misread this in such a big way.

Hope you get a break from NI.

VP

Littlemanson

I definitely want my money back since I haven't used it and can't use it.

DisparueStrix

Ahh, it looks like the thread derailed a bit and there may now be some confusion on what my issue is. Just to make it clear, the holiday discount is applying 10% and not 25% as was expected. This isnt about the payment date, as the other poster had issues with, but the total amount after discount.

Jeremy_NI

@Littlemanson your issue has nothing to do with the thread. There seems to be some misunderstandings here, again, my colleagues will get back to you as soon as possible to sort it out.

Jeremy_NI

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