Plugin Alliance licenses mistakenly removed from account

I’m in this long running crazy situation where I have had over 40 valid Plugin Alliance licenses removed from my account because I sold a duplicate license for that plugin. I had been using the plugins with no issue for months. Then this happened when the system switched over to NI support. I am a long running customer and can’t believe not only that this has happened and I have lost access to so many plugins that I paid for, but also that support said there’s nothing they can do.

Has anyone else had this issue?

Gus

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Vocalpoint

If any of these you "lost" were used as "upgrades" to the ones you sold - the originals are part of the license. There is no concept of buying plugin A and using it to upgrade to Plugin B. And then trying to sell Plugin A.

Also - you sure you "lost" them?

I have boatload of PA plugins - and none of them are in my NI account (yet) They are all still managed by the Plugin Alliance Installation Manager software.

While I realize NI does now own PA - I do not believe any PA plugins have been moved over to NI accounts yet.

GusGranite

Fair point. No, no upgrades. I purchased many PA plugins over the years. Then I purchased a valid everything voucher which gave me the full up to 2025 set. That left me with a lot of doubles so I legally resold those doubles and did approved transfers for them. All was good for months then the originals suddenly wouldn’t activate. It’s just an error on the backend but proving really difficult to get it corrected.

GusGranite

NI/PA support have reinstated my licences in Installation Manager now which is awesome. I just need to get them back into my account on the webstore. Hopefully this was just a one off glitch rather than a pattern.

galliv

I got the same problem… Many of my licenses disappeared from my plugin list in my personal page since website makeover. Also I don't have any track of my past orders in my order's history. I just opened a ticket (and, by the way, they should improve AI ticket manager… I had to open four different tickets to find the "right path" for my problem…) hope I can have my licenses back!

galliv

(but I didin't sold any of my licenses… Even if I got a tons of duplicates)

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