I bought a used Kontrol s61 mk3 from a Pawn shop. They cant locate a seller so she can transfer the serial number. Native instruments is failing to assst me, they ony give me ai to assist.
I've been sitting with non functioning thing for 3 weeks now
For some reason NI had the AI going in a loop rather than opening a ticket during the holidays but hopefully that is over now. Try and see if you can open a ticket now : Please contact N.I. Support (all)
In case that you need guidance contacting support : Howto contact NI Support.
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@Multi I found your request from last week (4755684) and escalated it, someone should get back to you as soon as possible. Our staff is reduced because of the holidays. No need to create new requests, it only slows down the process. Thank
