NI Unable to transfer Maschine+ [Advice needed]

System

This discussion was created from comments split from:

Help with Maschine+ Serial Already Registered — Ticket #4738081]

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Shadow_Fox

Hi everyone,

I wanted to provide an update on my situation with my second-hand Maschine+ I purchased and also ask for any advice or guidance.

I bought a Maschine+ second-hand on Facebook Marketplace. Unfortunately, the previous owner has refused to provide Native Instruments with a license transfer ID, so I am effectively stuck with a premium Maschine MK3 with very limited standalone capabilities. I have no way of contacting the original owner to offer to even purchase the transfer ID directly.

Here’s what I have done so far:

• I provided Native Instruments support with:
  • Photos of the Maschine+ from every angle.
  • A close-up photo of the serial number.
  • Screenshots of my conversation history with the seller on Facebook Marketplace as proof of purchase.
• NI confirmed that the previous owner does not grant permission to release the serial number, and that they cannot help further unless the owner cooperates.
• I requested NI to forward an email from me to the previous owner in hopes they might reach out to me to resolve the issue.
• Despite all of this, my support ticket was eventually closed. When I followed up with questions and asked about possible solutions, the ticket was forwarded to Pedro at Product Usage Support, who simply advised that the ticket had been closed and reiterated that I can only use the Maschine+ as a controller with my software.

As it stands, without registering the Maschine+, I cannot:

• Log into Wi-Fi on the device
• Update firmware
• Download expansions directly to the Maschine+
• Use onboard expansions like Maschine Central, Factory Selection, or bundled content
• Activate internal synths fully (Massive, FM8, Monark, Prism, etc.)
• Use onboard instruments as intended in standalone mode
• Build a custom standalone library
• Perform live without a laptop using my own sounds

I can still use the Maschine+ as a controller with Maschine 2 software I already own and can pay to upgrade to maschine 3 software, but this limits the standalone features that were a major reason I purchased the maschine plus in the first place.

I’ve read other posts on the community where NI support has sometimes provided a new serial number or license transfer ID to new owners after proof of purchase. I’ve provided everything they requested, but due to the previous owner blocking the transfer, it seems there’s nothing further NI can do.

At this point, I’m feeling stuck with a Maschine+ that I cannot fully utilize. I’m reaching out here to ask:

• Has anyone successfully navigated a situation where the previous owner refuses a transfer?
• Are there any workarounds to use the full standalone features without registering the serial?
• Any guidance on what I can do next would be incredibly appreciated.

Thank you for taking the time to read this. Any help, advice, or suggestions would mean a lot as I try to figure out how to move forward with my Maschine+.

Warm regards,
David

@Pedro_NI

@Jeremy_NI