Hi,
I’m experiencing a Native Access issue that is not solvable locally and requires a backend reset.
Native Access shows “Repair” for ALL products, even after fully deleting every local Native Instruments file, including:
- ~/Library/Application Support/Native Instruments (all subfolders)
- /Users/Shared/Native Instruments
- ~/Library/Caches/Native Instruments
- ~/Library/Preferences/com.native-instruments.*
- Service Center folders
- ras3
- NTKDaemon data
- Native Access caches, HTTPStorages, productHints, installationStatus, etc.
I also:
- reinstalled Native Access
- rebooted
- removed all Kontakt libraries
- verified paths
- deleted every Kontakt/Komplete related database
- started NA with no local content at all
Yet Native Access still repopulates all products with “Repair”, which means the old installation paths are being restored from my NI account cloud state, not from the local machine.
This is a known situation where the local install metadata is clean, but the cloud installation paths and install states continue to override everything.
Therefore, I need the Native Instruments team to perform:
👉 A full backend reset of installation paths, product states, cloud install hints, and machine associations for my account.
This is not an installation error and not related to macOS.
It’s an account-level issue, and multiple local resets have already been performed.
Please escalate this to the Native Access Tier-2 / engineering team, as only they can reset the cloud metadata.
Additional detail:
When I manually removed all libraries, Native Access showed “Repair”.
Now if I attempt Uninstall, it returns “Path could not be found” (expected since the library is gone) — and only after that it changes to “Install”.
This confirms again that NA is reading outdated installation paths from the cloud.
Local uninstall attempts temporarily update the local status, but the incorrect installation metadata on your servers remains.
This is why I am requesting a full reset of my account’s installation paths and product install metadata.
Thank you very much!
Luca
