Help with Maschine+ Serial Already Registered — Ticket #4738081]

Hi NI Team, :)

I recently purchased a Maschine+ second hand (07/12/2025) and submitted a support ticket regarding the serial number being already registered to the previous owner.

Ticket number: #4738081]

The seller had obtained the maschine plus from a storage locker auction, so unfortunately there is no way to contact the original owner. I’ve provided support with photos of the hardware from all angles, a clear photo of the serial number, photos of the startup screen, and screenshots of my Marketplace conversation with the seller as proof of purchase.

The device works fully, but I’m unable to log in, connect to Wi-Fi, or download the included software due to the serial still being linked to another account.

I would really appreciate if someone could help move the ticket along or confirm that the information I provided is enough for a serial transfer/release. I am very eager to dive deep into the maschine plus and am looking forward to hearing back from the NI team.

Thanks very much for your time and support,
David :)

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Comments

Shadow_Fox

Please see photos for reference. :)

mykejb

Support wouldn't have been working yesterday, so hopefully they'll get onto your ticket over the next few days. I know they're busy at the moment with the current sales, but they'll get to you soon.

I've deleted the image showing the serial as posting those in public forums isn't recommended.

Shadow_Fox

@mykejb Thanks for your support and for providing some info on the NI support team. I'm in Australia and was not aware of their business hours. I was just hoping it may speed up the process a little as I'm super eager to dive into my new maschine+. 🙌

Jeremy_NI

Closing this one as it's a duplicate and on our radar already. Please avoid posting several times about the same issue. Thank you!

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