Maschine 3 Installation Failure - Worst AI support ever

@Jeremy_NI I have had a terrible customer experience with your AI chat - It just loops and asks the same question - refusing to create a support ticket. It seems NI don't want us to speak to humans - that's why I'm messaging you directly.

Installation failure for Maschine 3.

Followed all instructions - Full disk access / restart computer

Full Disk access screenshot: https://a.cl.ly/qGuLl9Ll

Video showing Installation Failure: https://a.cl.ly/DOu7o55o

How can I install successfully.

Find more posts tagged with

Maschine 3 SW

Accepted answers

dmori

@Jeremy_NI I finally managed to install it. After 10+ attempts and failures, I wanted to explore a different approach. As it downloads before installing, then deletes the dmg if it fails - I quickly grabbed and copied the dmg to another HD before it was automatically deleted.

Installed manually, so I've got it up and running.

Still un-impressed with AI support chat - I would hope for a better experience from a small company let alone a large one like NI. It really needs to be improved - and my experience is a real put off.

Jeremy_NI

@dmori Sorry that you had a bad experience. FYI we changed our support contact options in the past month, as many customers were not happy with having to deal with the chatbot exclusively before getting in touch with an actual agent. Now you have these options from the beginning:

Get Instant Answers is the chatbot.

Submit a Ticket is the way to go if you want to submit a request by email, where one of my human colleagues will reply.

Everything is explained in our articke here: How to contact NI Support

The chatbot can be useful for very common and simple issues.

Hopefully, the next time you'll have to deal with support you'll have a better experience.

All comments

dmori

Installed manually, so I've got it up and running.

PK The DJ

FYI there's a direct product download page too (so you don't have to grab anything before it vanishes).

https://www.native-instruments.com/en/account/downloads/