Error: Required resource files cannot be found.

When I try to open on the plugin in my daw (reaper), I get this error:

Required resource files cannot be found. Please re-install Ozone to
restore the missing resource files. If the problem persists, please
contact iZotope Customer Care.

After I clear the error, I can still access ozone, but it stutters and cuts every few seconds, so its unusable. Some features, like the master assistant, don't work either.

I've tried reinstalling ozone and restarting my pc, but it doesn't work.

I've also tried contacting support, but it's basically non existent. The chatbot doesn't work, the form to create a ticket doesn't load and I can't get a response from the email.

Does anybody know how to fix this?

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Vocalpoint

Chatbot should be fine - however - you do need to be logged into your NI/Izotope account BEFORE attempting any chat entry.

Also - note that Ozone 9 was discontinued several years ago and is now out of support.

You may (or may not) - get help with this - just be prepared. But it can't hurt to try.

stephancn

Hi. Sorry, what I meant is that the chatbot literally doesn't work. At least for me, in the izotope page it isn't even a button anymore, just a non-interactable image, and in the NI page the button doesn't redirect me anywhere, it just takes me to the same page again.

PoorFellow

https://community.native-instruments.com/discussion/48988/error-required-resource-files-cannot-be-found

I've also tried contacting support, but it's basically non existent. The chatbot doesn't work, the form to create a ticket doesn't load and I can't get a response from the email.

There is no phone support and you can not initiate support by writing an email address. For initiating support then you need to use the support web interface.

Website functionality : Should you have any webpage functionality issues then since functionality or lack of same could be a browser issue then first try private/incognito mode. If that does not help then also try another browser that you have not used before and with no extensions and all cookies accepted (my suggestions for alternative browsers would be e.g. Firefox, Chrome, Vivaldi browser and Opera browser ,depending on what you do not usually use)

The suggested browsers are what I expect will work if having never been installed before on the computer and then used as is with no extensions and all cookies accepted. (e.g. do not use an adblocker for the N.I. website)

In case that you need guidance contacting support : Howto contact NI Support

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