My Native Access suddenly stopped launching on my system. It freezing on the loading screen or prompts for re-login(but often fail) every time.
This error occurred when I tried to free up space on my C drive by copying the Common Files folder from Program Files on C: to the same location on D:. I then attempted to create a link, but it failed. I deleted the folder on D: and quickly restored it back to C:, after which the above issue appeared.
Here is the crash log from Windows Event Viewer:
AppName: Native Access.exe
AppVersion: 3.21.1.651
ModuleName: addon.node
ModulePath: ...\zeromq\build\win32\x64\node\msvc-115-Release\addon.node
ExceptionCode: c0000409
It seems to be a ZeroMQ / addon.node failure inside app.asar.unpacked.
What I’ve already tried:
Ending all NA / NTKDaemon processes;
deleting all Native Access files;
Restarting;
disabling security software ;
cleaning the registry;
Reinstalling NA;
But the crash persists.
This issue does not happen on another machine, only on mine, so it seems like something in my environment or system-level files is corrupted.
How can I completely reset or repair the ZeroMQ / addon.node environment so Native Access can start again?
Any advice would be greatly appreciated.
