Kontakt Critical Failure – Please Help

I’m reaching out because my recent support request has gone unanswered.

In the middle of a project, all of my registered libraries suddenly disappeared from the Kontakt instrument rack. When I tried to load them manually through the file browser, the libraries showed up as DEMO versions — and, of course, there’s no sound.

I’ve already tried the recommended steps from the NI AI chat: clearing the database, reinstalling Kontakt, and re-adding libraries — but nothing has worked so far.

Has anyone else experienced this issue? Any guidance or suggestions would be really appreciated. I’m completely stuck right now and this is affecting my ongoing work.

Thanks in advance for any help.

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PoorFellow

https://community.native-instruments.com/discussion/48314/kontakt-critical-failure-please-help

I’ve already tried the recommended steps from the NI AI chat:

Did that include the : My Products Are Showing As DEMO in Native Access, especially '2. Your activation fails because of corrupted or missing activation tokens' and '3. You have corrupted XML files' (delete both NA XML and Kontakt XML) then restart computer and log in again to see if that helps

fly2sbn

Can't delete Native instruments folder in step-2. This window pops up

fly2sbn

Update: I stopped NTKDaemon in tasks and did all steps in 2 and 3. Still instrument is showing DEMO in kontakt and no sound after loading from file browser. I houldn't have baught kontakt. Should have pirated :( Especially considering non-response from NI team

Vocalpoint

https://community.native-instruments.com/discussion/comment/244918#Comment_244918

No modern instruments like your pictured Una Corda - can be launched via an *.nki file or by using the Files tab.

Modern instruments (that appear in the standard left hand launch panel)- use *.nicnt files to launch.

These files can only be placed via a standard (and successful) install via Native Access.

It appears you have major install issues that will most likely require help from NI Support.

fly2sbn

Thank you.. Normally, How long these guys turn up for support? I have lost a project already due to non-promise of deadline and 2 others are on line.

Thinking about UVI products :(

Vocalpoint

https://community.native-instruments.com/discussion/comment/244924#Comment_244924

Cannot comment on turnaround time - but as long as you have entered a ticket via the NI Support chat area - they will be aware of the issue.

One thing I do know that they are always busy - lots of NI users in the world.

Another thing I do know - do not attempt to make multiple support requests via the Support Chat portal. All that will do is slow down and complicate things for you.

Questions: You say "In the middle of a project - everything suddenly disappeared".

What changed on your machine? And when was everything working fine?

I do not mean to be dismissive - but I find it almost impossible to have a known good working machine suddenly have ALL it's libraries - disappear. It makes no sense and there must be a significant change that occurred - if it's all good one minute and a disaster the next.

fly2sbn

As far as I remember, I removed one expansion pack from native access. Then open my composing template in studio one 7.2. At startup, ot said, one or more kontakt instance cannot be recalled correctly. I clicked igonre. When i opened, the piano (The giant) is showing as demo and no sound. I tried reinstalling the library through native access, it works fine. But I have so many 3rd part libraries. Even after reinstllthose, it still show as demo.

PoorFellow

Should have pirated :( Especially considering non-response from NI team

@Jeremy_NI , sounds as needing a comment from you .

Jeremy_NI

@fly2sbn You submitted a request on Saturday, our offices are closed on the weekends and my colleagues have a lot of requests to process at the moment but they will get back to you as soon as possible. Thanks for your patience.

fly2sbn

Finally..🙏

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