I bought this Midi Keyboard a couple months back and had alot of difficulties
Linking this to my Ableton Live 12
Please contact N.I. Support (all) they handle all issues with transfers , accounts and registration. Nobody else can assist you. The end result will depend on the exact situation.
In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care
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What problems are you having? Do you have the Komplete Kontrol software installed and working?
I tried to however the owner didnt give me any of the licenses for it
I did download native access but it hasnt really done anything
