Tech Support not Answering my Questions when I Submit

DWNATIVE

I have been working with iZotope and NI for years. They have helped me greatly and up to a few months ago answered all my questions.
I have submitted 4 queries through their interface (Welcome to iZotope Installation & Authorization Support!), but I have not received responses for the last 4 queries.
I haven't been rude or caused problems. Simple questions about now Nectar 4 Advanced is "re-designed".

Is it some glitch in their system? Some disconnect on how I log in - either iZotope or Native Instruments? I think they want us to start just logging in directly.

I remember once in the past I typed the wrong email in a question and they thought I wasn't the owner, but I am providing email, name, license#, and everything they ask for. Are my tickets just piling up in some forgotten ZenDesk queue?

I'm at a stand still.

Thank you!

PoorFellow

https://community.native-instruments.com/discussion/48184/tech-support-not-answering-my-questions-when-i-submit

Is it some glitch in their system? Some disconnect on how I log in - either iZotope or Native Instruments? I think they want us to start just logging in directly.

I remember once in the past I typed the wrong email in a question and they thought I wasn't the owner, but I am providing email, name, license#, and everything they ask for. Are my tickets just piling up in some forgotten ZenDesk queue?

Usually what happens is that support email for one reason or another do not reach user , either gets lost in spam filter of gets shot down by ISP mail filter and when user do not respond then N.I. close the case.

In rare cases then the ticket can get buried for whatever reason at N.I..

No matter what then we need @Jeremy_NI to please look into this mishap !

@DWNATIVE , sorry for your trouble , no one user (including Mods) here can fix this issue for you. We need N.I. forum Customer Care to fix this and at best then they are not available here before Monday at earliest. Never wait for months if communication gets broken before doing something to getting it picked up again.

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