My product is missing from native access

Hi, I need to install komplete 7 on my music pc ( offline ) but apparently I can't download the installers, so I installed native access as per instructions ( on a windows 10 computer ) to see what it does, but kontakt 4 etc is not even on there, even with legacy enabled. What gives ( or takes..) ?

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Vocalpoint

Unfortunately - Komplete 7 and all of its parts (and authorization tools) were discontinued years ago.

I do not believe anything dating back to that era (pre-2010) can be authorized here in 2025.

Your only option here to contact NI Support to see if there is anything they can do for you.

LostInFoundation

Komplete 7 CAN be activated, and it’s your right to ask for it.

You must contact support (and be a little insistent) since they have to send you the activation keys. Note that sometimes you have to “remember” them that the EULA explicitly said that they HAVE TO PROVIDE activation keys

See this thread on how user @jjezier managed to have support activate the products

https://community.native-instruments.com/discussion/36845/komplete-7-reactivation-in-windows-xp

PoorFellow

https://community.native-instruments.com/discussion/48022/my-product-is-missing-from-native-access

As pointed out by LiF then another user activated Komplete 7 last year. So it ought to be do-able. But only with the assistance of N.I. Support.

Please contact N.I. Support(all)

In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

sybau

Aight, thanks for the helpful comments, it's sad to me that native instruments would go out of their way to make something someone bought ages ago unusable, I've still got hardware and software from the late 90s I can download isos / drivers from company websites etc. I guess native considers us plebs not worthy of using their products or something.

sybau

Tried contact support, but it seems like some kind of bot loop.

Vocalpoint

https://community.native-instruments.com/discussion/comment/242844#Comment_242844

Need to be signed into your NI account and then access the support chat.

PoorFellow

https://community.native-instruments.com/discussion/comment/242844#Comment_242844

Please contact N.I. Support (all)

In case that you need guidance contacting support : Howto contact NI Support and How to get in touch with our Customer Care

If you are stuck in a loop with the chat bot or having trouble logging in then please visit this page : Account Login & Password Support! [WIZARD]

sybau

Tried alla dat, it's set up to be obtuse, I see how it is

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