Will I be able to install Street Swarm Expansion?

Hi everyone,

I was asking if someone from the support team can send me on email a direct download to Street Swarm Expansion because I have installation issues on Native Access (download failed).

I bought the expansion some days ago and told the Support Team about it but I had no answer.

I am already in contact with Support Team and they are helping me on those issues. I just need someone to send me the direct download.

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Accepted answers

LostInFoundation

If you bought it directly and on its own, you should be able to find it at this link:

https://www.native-instruments.com/en/account/downloads/

I’m not 100% sure you will find it, since in my products listed there I have only few of the expansions I own. I suppose the discriminating factor is if they were bought as single products or as part of a bundle.

Worth to check it anyway

Monochrome

IIRC, Jeremy said that (Maschine) Expansions cannot yet be downloaded from the new download area because they use a different installation method. The plan is to make everything available there in the future. It just takes some time to get there.

andresvil, you'll have to wait until next week to get an answer. NI's support staff usually doesn't work on weekends… and we ordinary people can't really help you.

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LostInFoundation

If you bought it directly and on its own, you should be able to find it at this link:

https://www.native-instruments.com/en/account/downloads/

Worth to check it anyway

andresvil

Thank you for the response.

I already check it but it seems the expansion can't be downloaded there.

Vocalpoint

https://community.native-instruments.com/discussion/comment/241681#Comment_241681

If you purchased it - standalone - it should appear there.

I see each and every one of my 20+ expansions (that were not part of a Komplete bundle) listed for download.

In your NI account - does Street Swarm actually appear under Registered Products?

Monochrome

andresvil, you'll have to wait until next week to get an answer. NI's support staff usually doesn't work on weekends… and we ordinary people can't really help you.

Vocalpoint

https://community.native-instruments.com/discussion/comment/241683#Comment_241683

Well - I see tons of expansions in my listing….

Monochrome

On second glance, you are right VP - I actually do see some expansions. Just not all I own, however.

(But I rarely use the download area, anyway. NA usually works fine on my end.)

Vocalpoint

https://community.native-instruments.com/discussion/comment/241685#Comment_241685

Yeah - I think anything you buy - standalone - gets a download link.

If the item was part of a Komplete bundle - then no.

LostInFoundation

As usual, it’s not as easy as “if it’s X, then it works Y”.

As I said, I have SOME of my expansions bought “standalone” listed, while others are not there

Vocalpoint

https://community.native-instruments.com/discussion/comment/241700#Comment_241700

I checked my order history since Fall 2020 ( when I purchased my S61MKII and Komplete 13?) and all my standalone expansions since then are listed for download.

Prior to this - I had none.

That’s all I have to go on. Your mileage may vary.

LostInFoundation

Happy for you

andresvil

Thank you guys. As I know there is a large influx on Customer Service. I will stay tuned so they send me the links. I hope they put all content on Download Manager.

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