Kontrol S61 MK3 browser is not working

Problem remains unresolved for me, even after upgrading to ASUS B550M-PLUS motherboard with onboard USBc 3.2 gen2, installing a StarTech PCIE USBc card, using multiple different cables, fresh Windows 11 installation, going through all NI's suggested solutions.

My S61 MK3 functioned correctly before the latest firmware upgrade. The keyboard actually functions perfectly on my wifes HP laptop. Plugged into its USBc port, the browser becomes available as soon as I launch Kontakt 7. I used her laptop to upgrade to the latest MK3 firmware.

Keyboard outputs MIDI and can use the transport buttons in My DAW but the main feature - the primary reason for my purchase of this controller keyboard, doesnt work

What else can I try? Need this to function on my purpose built Win11 music PC. Feel like I can't make music until this issue is fixed

HELP ME PLEASE!

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Vocalpoint

Exactly what "browser" are you not seeing?

Any S-Series needs Komplete Kontrol plus the Hardware Connection Service to be functional as well. Please provide a bit more detail on exactly what you are - or are not doing before this "browser" is not visible.

PoorFellow

My S61 Mk3 functioned correctly before the latest firmware upgrade. The keyboard actually functions perfectly on my wifes HP laptop. Plugged into its USBc port, the browser becomes available as soon as I launch Kontakt 7. I used her laptop to upgrade the latest MK3 firmware.

On the PC where you have the problem did you then also actually use Native Access to update the Hardware Connection Service to latest also ? . (in your case then firmware should be 2.0.4 and HCS should be 2.0.6)

Quote Matthew_NI :

Also make sure that the Hardware Connection Service is running and that the Kontrol MK3 can see it. Note that the hardware connection service should be started automatically when you open Komplete Kontrol software for example.

You can verify that the Kontrol Mk3 is connected to the HCS by going to Settings > general > agent version on the device, it should say version 1.9.4 (or higher ?) . If it doesn't, try a different USB-C cable, and/or a USB-C hub instead of connecting directly.

Else then try uninstalling keyboard drivers and hardware connection service, then reboot computer and try re-installing the keyboard using latest version of Native Access for your OS.

Else try the trouble shooters

How to set up your Kontrol S-Series MK3

My Komplete Kontrol Keyboard Does Not Start

Kontrol S-Series MK3 Troubleshooting Guide

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