Failed Install of Products in Native Access

Eric G

I just purchased an S88 MK3 and the Komplete 15 Ultimate bundle. Native Access fails to install certain Products, with the error citing disk access. I have confirmed that the Daemon, all agents, and apps have full disk access.

The suggested workaround to install on the internal SSD and then move to the external caused an absolute meltdown where Product paths were broken. Batch Resave did not work. I had to do a complete uninstall and deletion of everything and I am starting from scratch.

I can see that some Products are failing on the new install (Amplified Funk. Blocks Primes, Batter 4 Factory Library, etc.)

Is there going to be a fix for this issue? Has anyone else figured out how to work around this? It would be great to be able to use all the Products I purchased.

Thanks!

PoorFellow

https://community.native-instruments.com/discussion/47791/failed-install-of-products-in-native-access

From what I can see then you clearly already know that this is a recognized issue that N.I. are working to fix as well as you are aware of the suggested workaround. As written in the post about the problem then if the workaround does not work for you or you otherwise needs support in connection with the problem then please contact N.I. Support (all) .

In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

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Also Quote Jeremy_NI :

As mentioned, we don't have a time frame yet, we're trying to find solutions to make the whole process as fast as possible. We'll update when we have a clearer estimate.

We'll probably list the fixed products as soon as they are and post the list here. (?)

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