Cannot create a Support Ticket - Voucher issue with Arturia Promotion

qFookna · 2025-08-04T20:15:06+00:00

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I am trying to get help for a license issue, but the support ticket form on your website is not working for me, and the chatbot is unavailable in my region (Turkey). I also sent an email to the support address, but it was rejected. This forum is my last option to get help.

Here is my problem:

I received a voucher for a free software bundle with my purchase of an Arturia MiniLab 3. I chose the "Band" bundle, which includes many of your products. The redemption process failed before completion, but the voucher code was consumed.

The license for the "Band" bundle is not in my Native Instruments account or in Native Access.

Could a moderator or a support member please help me create a support ticket or look into my account?

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mykejb

This isn't something moderators can help with, it'll need an NI person. @Jeremy_NI is probably the best person to help initially.

Jeremy_NI

@qFookna That shouldn't be the case, you should be able to use the chatbot in Turkey or anywhere in the world. I couldn't find a NI account linked to the email address you use for the forum. I assume it's the source of the problem here. You need to be logged in to your account to be able to use the chatbot. So please check the email used in your NI account/Native Access and use this one to contact us.

If you are still experiencing issues logging in please use this typeform:

https://support.native-instruments.com/hc/en-us/articles/360000427858-Account-Login-Password-Support-WIZARD

qFookna

@Jeremy_NI Hello,Thank you for your reply. I want to confirm that the email address I am using for this forum is the **exact same email address** that my Native Instruments account and all my products are registered to. I do not have a different account. I ticket for my both issues thx for reply again😇🍀

Jeremy_NI

https://community.native-instruments.com/discussion/comment/236468#Comment_236468

Ok, great that you were able to submit your request. My colleagues should get back to you as soon as possible.

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