Guitar Rig 7 Missing from Native Access

I purchased the upgrade to Guitar Rig 7 pro last year and was using it. A couple of weeks ago, I had to rebuild my computer and reinstall everything. I logged into Native Access fine and downloaded all my purchases except Guitar Rig 7 was missing. I know GR7 is now part of Komplete?? but I need to know how IO recover this product.

Thanks

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Accepted answers

Jeremy_NI

https://community.native-instruments.com/discussion/46839/guitar-rig-7-missing-from-native-access

I checked your account and didn't see any trace of Guitar rig 7. Maybe you have it on another NI account, attached to another email address? Anyway you should definitely get in touch with support to figure this out: https://bit.ly/NI_Support_All

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PoorFellow

Be sure to be using latest version of Native Access for your OS

First the please check the the MY PRODUCTS, SERIALS, AND DOWNLOADS page and then make sure that you are logged into the same account in Native Access.

Else then try resetting the Native Access XML file , look at section 8 here : My Product is Missing in Native Access.

Jeremy_NI

https://community.native-instruments.com/discussion/46839/guitar-rig-7-missing-from-native-access

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