Native Access downloads are slow

tomni

Hi NI

Right now it is around 4AM Sydney Australia (8PM Berlin)

Your internet downloads are currently slow - averaging 30Mbps over the last few hours

My cable internet is fast - 250Mbps and stable night and day

I have read several other question posts regarding this but the response typically queries the user's setup, configuration etc

Accordingly, I have done comparative speed tests with similar sites using the same computer, network, time and settings

TESTING

I'm using latest version of Native Access 2.0.8.0 and "Install All" option - 193 items

To check my internet connection while Native Access was downloading, I simultaneously ran a speed test

The speed test averaged over 200Mbps download and 22Mbps upload

Native Access still maintained an average of 30Mbps while the speed test was running

NETWORK

netstat -e shows 0 packet Discards, 0 Errors

Pinging native-instruments.com [104.79.98.215] with 32 bytes of data:

Reply from 104.79.98.215: bytes=32 time=121ms TTL=58

Just prior to the above, I downloaded a full 2Gbytes update of Steinberg products - averaging 200-280Mbps 

OTHER

Main occupation is network engineer

Windows 10 is fully updated Version 10.0.19043.1766

CPU i7 12-core, 32GBytes memory

Computer has been restarted

Windows Event Viewer shows no Critical or Error messages

Not using a VPN

No other apps running

Not using file sharing, syncing, cloud apps etc

Maybe it is due to congestion and there are better times to attempt big downloads, if you could please advise

Cheers,

Thomas

Jeremy_NI

@tomni We don't recommend the install all button. Please also be aware that our support agents can provide alternative links when users have too many difficulties downloading through Native Access. If you need to, here is a link to get in touch with them: http://bit.ly/NIsupport_install

Kubrak

I guess NI does not provide more than aprox 30Mbps. I have never had more. And I am in Europe not that far from Berlin....

I always buy Komplete including installation media. It often costs less than download version..... If I need to downlod bigger NI updates, I let it run over the night...

30Mbps seems to me to be quite OK, but it would be good, if NA would allow downloads of several items concurently, if one has good internet connection....

PK The DJ

It's working fine here in the UK.

Today I purchased the new Empire Breaks which is 3.11GB and it took less than a minute.

Jeremy_NI

@tomni We don't recommend the install all button. Please also be aware that our support agents can provide alternative links when users have too many difficulties downloading through Native Access. If you need to, here is a link to get in touch with them: http://bit.ly/NIsupport_install

tomni

Thanks Jeremy,

No I wouldn't recommend the install all button either. but there were 193 NI items to download

Tonight the NI link averaged round 60Mbps (2:30pm Berlin time)

NigelP

I live in Melbourne, Australia and have a stable 1Gbps link that has currently taken over 1hr to download 282MB and it's still going! Sadly this is my usual experience with NI downloads, but not with any other downloads, so there's clearly an issue somewhere in the pipeline between Berlin and Australia that needs investigating and resolving.

Also, if you don't want people to use 'Update all' or 'Install all', then don't provide the buttons! If they're there, they need to work properly.

I'm not looking for any investigation of my home setup, it's fine, but would be happy to participate in the fault finding and resolution.

1. Let's identify where the delay is.
2. Let's determine what it would take to resolve it.
3. Schedule and communicate corrective action.

Regards,

Nigel

Stymoid

You guys (NI) need to update your installer. You don't recommend the "Install all" option, yet there doesn't seem to be a way to cancel it once initiated. I can't even close out of the program as it states "please wait until all installations are finished". Pretty archaic stuff we're working with.

softigger

It's surprising because I haven't seen such problems. For example, I use uptime tracker - host-tracker.com/en to detect problems on the site. But now the site works stably. ping test also showed no problems.

This leads to 2 conclusions:

1. At that time, there were indeed problems on the project server.

2. Problems on the part of your Internet provider.