Native Access downloads are slow

tomni
tomni Member Posts: 1 Noise

Hi NI

Right now it is around 4AM Sydney Australia (8PM Berlin)


Your internet downloads are currently slow - averaging 30Mbps over the last few hours

My cable internet is fast - 250Mbps and stable night and day


I have read several other question posts regarding this but the response typically queries the user's setup, configuration etc

Accordingly, I have done comparative speed tests with similar sites using the same computer, network, time and settings


TESTING

I'm using latest version of Native Access 2.0.8.0 and "Install All" option - 193 items

To check my internet connection while Native Access was downloading, I simultaneously ran a speed test

The speed test averaged over 200Mbps download and 22Mbps upload

Native Access still maintained an average of 30Mbps while the speed test was running


NETWORK

netstat -e shows 0 packet Discards, 0 Errors

Pinging native-instruments.com [104.79.98.215] with 32 bytes of data:

Reply from 104.79.98.215: bytes=32 time=121ms TTL=58


Just prior to the above, I downloaded a full 2Gbytes update of Steinberg products - averaging 200-280Mbps 


OTHER

Main occupation is network engineer

Windows 10 is fully updated Version 10.0.19043.1766

CPU i7 12-core, 32GBytes memory

Computer has been restarted

Windows Event Viewer shows no Critical or Error messages

Not using a VPN

No other apps running

Not using file sharing, syncing, cloud apps etc


Maybe it is due to congestion and there are better times to attempt big downloads, if you could please advise


Cheers,

Thomas

Best Answer

  • Jeremy_NI
    Jeremy_NI BerlinCustomer Care Posts: 1,797 mod
    Answer ✓

    @tomni We don't recommend the install all button. Please also be aware that our support agents can provide alternative links when users have too many difficulties downloading through Native Access. If you need to, here is a link to get in touch with them: http://bit.ly/NIsupport_install

Answers

  • Kubrak
    Kubrak Member Posts: 1,210 Pulse

    I guess NI does not provide more than aprox 30Mbps. I have never had more. And I am in Europe not that far from Berlin....

    I always buy Komplete including installation media. It often costs less than download version..... If I need to downlod bigger NI updates, I let it run over the night...

    30Mbps seems to me to be quite OK, but it would be good, if NA would allow downloads of several items concurently, if one has good internet connection....

  • PK The DJ
    PK The DJ UKMember Posts: 303 Saw

    It's working fine here in the UK.

    Today I purchased the new Empire Breaks which is 3.11GB and it took less than a minute.

  • Jeremy_NI
    Jeremy_NI BerlinCustomer Care Posts: 1,797 mod
    Answer ✓

    @tomni We don't recommend the install all button. Please also be aware that our support agents can provide alternative links when users have too many difficulties downloading through Native Access. If you need to, here is a link to get in touch with them: http://bit.ly/NIsupport_install

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