Can't contact Support today?

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bravedog
bravedog Member Posts: 76 Member
edited July 10 in Tech Talks

While normally I can contact Support through Chat, today with multiple devices and browsers I can't. When I post a question in Chat there's simply zero response, no bot or human replies. Attempts to email from a previous ticket say ticket is closed but I can follow up, but the follow up page just forwards to Chat, which doesn't work.

Google suggests my Chat needs to be reset by Support, but Support can't be contacted to do this? Maybe this is system wide but I'm seeing no other users reporting this?

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OK now there's a system msg that Support's offline and they're working on a fix

Comments

  • Kaiwan_NI
    Kaiwan_NI Administrator Posts: 2,995 admin

    Hi @bravedog I can confirm we're aware of the issues with the chatbots right now and our team is currently investigating. Sorry for any inconvenience this is causing. I'll post an update here as soon as it's resolved.

  • bravedog
    bravedog Member Posts: 76 Member

    thanks! later

  • Kaiwan_NI
    Kaiwan_NI Administrator Posts: 2,995 admin

    @bravedog The issue is now fixed. You should be able to reach our customer care team via the chatbots again.

  • bravedog
    bravedog Member Posts: 76 Member

    thx, yes chatbot appeared, said it's connecting to a rep, waiting - if none's available this should become a new ticket, right? If so, no worries. later

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