Native Access - download failed

An error occurred while processing your request.
Reference #199.c97d1302.1751551079.465d435a
https://errors.edgesuite.net/199.c97d1302.1751551079.465d435a

@Jeremy_NI , all Account downloads links for Nektar 4 Elements produce the error above : (NIU apparently needs Mac ?)

Jeremy_NI

@NIU As Poorfellow mentioned,the chatbot is only an entry door. If the solutions it provides do not work for you, you can ask for support.

For the issue with Nectar 4 Elements, thanks for reporting, I've forwarded the issue to the team. My colleagues from support will be able to give you links if needed.

https://bit.ly/NI_support_NA

Hello NIU, I see.

Can you please create a support ticket or open a chat support using the link below:

So our team can help you further to solve that as soon as possible.

I hope this helps☺️

All comments

https://community.native-instruments.com/discussion/46379/native-access-download-failed

Is there no more customer support at NI apart from this bot?

There is no phone support and you can not initiate support by writing an email address. For initiating support then you need to use the support web interface.

Maybe someone from the community can help me if NI doesn't work.

You should get the N.A. problem fixed , however then this option arrived just recently : Account downloads.

@ PoorFellow:

Thank you for your answer. The manual download for Kontakt 8 at least worked. The manual download link for Nektar 4 Elements ends in an error message:

An error occurred while processing your request.
Reference #199.c97d1302.1751551079.465d435a
https://errors.edgesuite.net/199.c97d1302.1751551079.465d435a

An error occurred while processing your request.
Reference #199.c97d1302.1751551079.465d435a
https://errors.edgesuite.net/199.c97d1302.1751551079.465d435a

@Jeremy_NI , all Account downloads links for Nektar 4 Elements produce the error above : (NIU apparently needs Mac ?)

Jeremy_NI

@NIU As Poorfellow mentioned,the chatbot is only an entry door. If the solutions it provides do not work for you, you can ask for support.

For the issue with Nectar 4 Elements, thanks for reporting, I've forwarded the issue to the team. My colleagues from support will be able to give you links if needed.

The reinstallation of Native Access was unsuccessful.

I have checked the paths, all of which are correct.

I have also checked the rights, all correct.

Native Access for updates still exists: “Download failed”

I give up and prefer to use software from manufacturers where an update simply works. I can only advise against NI Access. A complete bad buy.

https://community.native-instruments.com/discussion/46379/native-access-download-failed

Hello NIU, sorry for the frustration.

You mentioned that you have tried the steps in the Knowledge Base Article but have you also tried Turning Off the Private Relay. In macOS computers, this issue is getting caused by the Private Relay commonly.

I hope this helps☺️

Hello Mert_NI:

Thank you for your answer. What do you mean with Private relais? Rights to the directory? or user rights?

I have checked all subdirectories in the user account and in the shared directory. All attempts remain unsuccessful.

I have now completely uninstalled and reinstalled Native Access 4 times. All .plist entries have been deleted. The problem persists.

Even Kotakt 8 can no longer be uninstalled or reinstalled in Native Access. NKDaemon full disk access is also checked.

NI Access is completely useless, no updates and no repairs are possible, so the software has no function and cannot be used.

I can do no more than empty the caches, delete the .plist and reinstall. The situation is very frustrating and has been going on for weeks now.

It is very annoying how complicated it is to solve a problem with an NI product.

What do you mean with Private relais?

Please check that iCloud Private Relay has been turned off : Native Access Error Message: "Download failed" (macOS)

Hello NIU, sorry for the frustration and continuing issue. Here is an instruction on how you can turn off the Private Relay below:

On your Mac, choose Apple menu > System Settings, then click [your name] at the top of the sidebar.
Click iCloud on the right, click Private Relay, then turn off Private Relay.

I hope this helps☺️

Hello Mert_NI,

iCloud is disabled and not in use. The Private Relay setting appears to be an iCloud+ feature.

Since I don't use iCloud and don't have iCloud+ enabled, I can't change the Private Relay settings. I assume that they are currently disabled.

https://bit.ly/NI_support_NA

Hello NIU, I see.

Can you please create a support ticket or open a chat support using the link below:

So our team can help you further to solve that as soon as possible.

I hope this helps☺️