New Z1 MK2 not working on MacOS 15.5 Intel after multiple

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wfmcee
wfmcee Member Posts: 3 Newcomer
in Traktor Software & Hardware

Hi All,

I bought a new Z1 MK and it arrived today. However, it does not seem to work on any of my 4 Macs? (2020 iMac Intel, 2018 Macbook & M4 Max) It is not Plug & Play on Mac. I wrote to support but I thought I'd ask here before I ship it back tomorrow to Sweetwater USA for a replacement. I have to replace it, as I used the Traktor Pro 4 serial in Native Access today. Here are my observations:

  1. I used the USB cable that came with the unit.
    Using the same cable, my S4 MK2 connects fine.
  2. It does show VEGAS MODE if you power while holding top right 2 buttons
  3. Audio/MIDI on the Mac does not see the the Z1 as an audio device
  4. Audio/MIDI does have a "ghost" of the Z1 MK2, but it is not available/online
  5. I installed Traktor 4.2.0 34 from Native Access
  6. I updated the firmware to 2.9.0 (it was 2.0 for what it is worth)
  7. I allowed full disk access to the NTKDameon
  8. I made sure NIHardware Agent & NIHostIntegrationAgent in Login Items
  9. I reset to defaults in Traktor.
  10. I restarted multiple times. I read that I may need a hub for USB 2?
  11. I reinstalled Traktor 4.2.0 34
  12. I opened a ticket with support. I anticipate returning this unit.
  13. I did this "all over" with my Macbook Pro.
  14. I did this "all over" with my M4 Max.
  15. This was a 5 hour "drag", so lame.
  16. Finally, I connected my S4 MK2 and I approved Mic permissions
  17. I ran Traktor 4.2.0 on my 2020 iMac with my S4 to feel better.
  18. Something is wrong with this Z1.
  19. Neither Intel or my Mac Studio see it as an available audio device.

That's not "Plug and Play". Maybe I just got a bad one?

It looks cool in Vegas Mode. It would be cooler if it worked! :)

Thanks in advance to anyone with more info.

Walt

Best Answer

  • wfmcee
    wfmcee Member Posts: 3 Newcomer
    Answer ✓

    Hi Martiniix. Today I got the Z1 MK2 to appear as a sound device on my 2020 iMac with 15.5
    I think I'm all good. Thank you for your help on my issue! Kindest regards, :) Walt

Answers

  • Martiniix_NI
    Martiniix_NI Customer Care Posts: 539 mod

    Hello,

    I have replied to your Support ticket. Please get back to us and if it doesnt work let us know.

  • wfmcee
    wfmcee Member Posts: 3 Newcomer

    Hi Martin.
    I have done everything in the 2 threads you linked and tried every other troubleshooting tip I could find here on the community. The unit will not appear as an audio device on any of my Macs.

    I need to return my Z1 MK2 for an exchange. I have all of the original packaging, however, I did redeem the Traktor Pro 4 serial. Sweetwater USA is my retailer.

    Kindest regards,
    Walt

  • Martiniix_NI
    Martiniix_NI Customer Care Posts: 539 mod

    Okay, dont worry. Is someone already taking care of removing the license from your account? If not let me know and I can do it for you.

  • wfmcee
    wfmcee Member Posts: 3 Newcomer
    Answer ✓

    Hi Martiniix. Today I got the Z1 MK2 to appear as a sound device on my 2020 iMac with 15.5
    I think I'm all good. Thank you for your help on my issue! Kindest regards, :) Walt

  • Martiniix_NI
    Martiniix_NI Customer Care Posts: 539 mod

    No problem! Glad to hear that.

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