No E-voucher after my purchase

Toofine

Dear support team,

I have registered Komplete 15 standard 3 days ago.But I haven't received a confirmation email or e-voucher yet. I've already checked the trash mail and AD, still got nothing.Could you please take a look into it?

Jeremy_NI

@Toofine Please note that even if we help users in the forum, this is not a substitute for support. Especially for these cases where your account and private data are in play. As @mykejb suggested, please get in touch with support here: https://bit.ly/NI_Support_All

@MaikR My colleagues will get back to you as soon as possible.

mykejb

This is something support would need to look at, not something we can check here. Have you gone through the chatbot to raise a ticket? If not, you can do that here - https://bit.ly/NI_Support_All

@Jeremy_NI could you maybe take a look at this? Thanks!

MaikR

Same here! Already raised a support ticket.

Bought 15CE about a month ago.

Jeremy_NI

@Toofine Please note that even if we help users in the forum, this is not a substitute for support. Especially for these cases where your account and private data are in play. As @mykejb suggested, please get in touch with support here: https://bit.ly/NI_Support_All

@MaikR My colleagues will get back to you as soon as possible.

MaikR

https://community.native-instruments.com/discussion/comment/232655#Comment_232655

Thanks, problem solved 👍🏻 ✅