No E-voucher after my purchase

Toofine
Toofine Member Posts: 1 Newcomer
in Komplete General

Dear support team,

I have registered Komplete 15 standard 3 days ago.But I haven't received a confirmation email or e-voucher yet. I've already checked the trash mail and AD, still got nothing.Could you please take a look into it?

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Answers

  • mykejb
    mykejb Moderator Posts: 2,605 mod

    This is something support would need to look at, not something we can check here. Have you gone through the chatbot to raise a ticket? If not, you can do that here - https://bit.ly/NI_Support_All

    @Jeremy_NI could you maybe take a look at this? Thanks!

  • MaikR
    MaikR Member Posts: 453 Guru

    Same here! Already raised a support ticket.

    Bought 15CE about a month ago.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,887 admin

    @Toofine Please note that even if we help users in the forum, this is not a substitute for support. Especially for these cases where your account and private data are in play. As @mykejb suggested, please get in touch with support here: https://bit.ly/NI_Support_All

    @MaikR My colleagues will get back to you as soon as possible.

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