Izotope Ozone 11 Standard not showing as owned

rilke

Ozone 11 came with Komplete bundle but is not showing as owned and therefore not eligible for crossgrade —- any ideas?

Jeremy_NI

@rilke There are issues at the moment with NI/Izotope crossgrades. Please get in touch with our support to get the correct crossgrade links: https://bit.ly/NI_Support_All

rilke

thx very much all! It's done.

PoorFellow

https://community.native-instruments.com/discussion/46285/izotope-ozone-11-standard-not-showing-as-owned

Ozone 11 came with Komplete bundle

Which Komplete bundle did you buy ?

but is not showing as owned

Where does it not show as owned ?

.

rilke

Collector's Edition —

It shows up in Native Access which is where I downloaded it from, but not on the NI website when I try to buy a crossgrade to Ozone Advanced. The instruments from a bundle don't show up as separate instruments on the "My Products…" page, but if I click on "Buy" from the product page of an upgraded instrument, e.g. I had the Strad Cello and when I clicked on the Cremona Quartet it gave me the discounted price, but that isn't happening for Ozone.

PoorFellow

https://community.native-instruments.com/discussion/comment/232482#Comment_232482

I will call for @Jeremy_NI to take a look , he will have access to your account…

rilke

thx!!

-matt

Jeremy_NI

@rilke There are issues at the moment with NI/Izotope crossgrades. Please get in touch with our support to get the correct crossgrade links: https://bit.ly/NI_Support_All

rilke

thx very much all! It's done.