Ignored by Support

Mike Black Box
Mike Black Box Member Posts: 2 Newcomer
in Tech Talks

I had a brief interaction with support 4 days ago they did not solve my issue and have been ignoring my messages since then. Is anyone else experiencing the same dreadful service?

Best Answer

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,895 admin
    edited June 30 Answer ✓

    Hey @Mike Black Box Your request is open. No one has been ignoring your messages. Your interaction with the chatbot was then turned into an email conversation. The last reply from my colleagues is from Friday. Our offices are closed on the weekends, my colleagues will get back to you as soon as possible. No need to recreate a ticket or a new chat, my colleagues will get back to you. Thanks for your patience.

Answers

  • Mike Black Box
    Mike Black Box Member Posts: 2 Newcomer

    HiBlackBox says:I'm hoping to reopen this chat and find a solution to my problem today.

    June 27 at 9:23 PM

    BlackBox says:Is it possible to arrange a fixed time to speak to someone in Support?BlackBox says:I appear to keep trying when you are extremely busy and therefore unable to assist me in resolving these issues.BlackBox says:I will try again tomorrow

    June 28 at 12:18 PM

    BlackBox says:Hi, Tomorrow is now. :-)

    11:05 AM

    BlackBox says:Hi, I am back again, any chance of talking to someone today?

    11:31 AM

    BlackBox says:Hi #4582996]BlackBox says:Still trying to get a response

  • mykejb
    mykejb Moderator Posts: 2,606 mod

    I know support are very busy at the moment due to the sales, and they don't work weekends.

    What's the problem you're having? We might be able to help here.

  • PoorFellow
    PoorFellow Moderator Posts: 7,328 mod
    https://community.native-instruments.com/discussion/comment/232411#Comment_232411

    There is no support in the weekends and as far as I know then live chat is only available within normal work hours. So it is no use to try several times within time slots where the live chat is not available.

    Also then support might take a couple of days getting back to you.

    Also if you did not get any response then be sure to check email spam folder..

    @Jeremy_NI , could you please check up on this ?

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,895 admin
    edited June 30 Answer ✓

    Hey @Mike Black Box Your request is open. No one has been ignoring your messages. Your interaction with the chatbot was then turned into an email conversation. The last reply from my colleagues is from Friday. Our offices are closed on the weekends, my colleagues will get back to you as soon as possible. No need to recreate a ticket or a new chat, my colleagues will get back to you. Thanks for your patience.

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